A simple way of understanding “Chatbot” as per its name is we separate it into two words chatbot = chat + robot. As per the above two words, it’s simply understanding the meaning and its work. The question is this: what is a chatbot? How does it work and write the uses?
What Is A Chatbot?
As usual, we all know the meaning of “chat”.Chat is the process of exchanging messages or information. In simple terms, it’s a conversation between two people. Now the second word “robot” means it’s one type of machine or computer program that executes specific work. In simple words, we also call it an automatic machine that works on specific tasks with speed and accuracy. If you understand both word meanings now it’s simple to understand “Chatbot”.
Programme Of Chatbot:
Chatbot is a program used to converse with humans or users over a computer mobile or internet on specific tasks. In simple words, it’s to help and reply to all users or humans in specific task information and also collect information automatically. In the above information, we get answers to what a chatbot is. Next question is
How Does The Chatbot Work?
So most of us have at this point in our lives probably used a chatbot, maybe without even knowing it.
- Have you ever wondered how a chatbot works?
- What powers it?
- How do I interact with it?
Let’s Understand How Chatbots Work With Simple Examples:
Let’s say you’re the owner of a flower shop, this is you. And you’re the only employee, maybe you don’t have time to respond to common customer inquiries,
- Such as What time do you open?
- Do you have yellow roses in stock?
- How do I contact you?
So you’ve got your customer up here and they need to get in touch with you, but you’re busy and you can’t answer the phone. This is where Flora, the floral chatbot, comes in. This is Flora over here. Now if a customer has a simple question.
Flora:
Let’s say they just want to know, um, what time do you guys open? They can ask Flora “Hey what time do you all open?”, She’s going to say, you know, maybe “We open Monday at 9 AM.” All without me having to interact with the chatbot or the customer, so I’m free to do what I love to do which is designing floral arrangements.
we will explain it in a non-techy way let’s get started of course there are several different ways to operate chatbots. Moreover, the world is buzzing about artificial intelligence AI and machine learning ML chatbots.
Type Of Chatbot Based On Technology:
1. Rule-based chatbot
2. AI/ML-based chatbot
The question is who has not run into an AI chatbot that gets stuck when it doesn’t understand what you’re trying to ask of it no matter what kind of chatbot you go for building a solid conversation flow is the key like always all chatbots have their pros and cons.
Technology Is Used In Chatbots:
Rule-based Chatbot:
So let’s get started to learn different types of innovation. What are their differences in user experience and in setting them up and optimizing rule-based and handcrafted conversational chatbots?
The underlying tech may be simpler with no machine learning or artificial intelligence involved but this approach emphasizes the need to understand your target audience. Knowing about the needs and behaviors of your users and customers is important.
Anyway, both technologies you take on. The users of homemade informal bots are finite by an explanation set of choices.
How Does A Rule-based Chatbot Work:
The huge difference is they would not beat a wall on the method of changing. Because the conversation operates on an option tree, which consistently functions well with homemade bots. If you’re familiar with your purpose, a few selected options suffice. Often, a set of predefined options is preferred due to the potential inconvenience of typing, especially on mobile devices. The conversation always progresses toward a goal defined by rule-based interactions.
The Benefit Of Rule-based Chatbots:
get up and running it’s always easy to adjust the handcrafted conversation compared to an algorithm no need to rethink or re-teach an algorithm, easy customizability means that you will adapt. When there is a need for it in the best case outline your donor will even purposely advance and look after them for you.
AI/ML Chatbot:
How AI/ML Chatbot Works:
Essentially AI or ML chatbots provide chatbot conversations by using sets of data as the available data expands; they should become better as they gather and learn from the information.
Use Of AI/ML Chatbot.
Most AI and ML chatbots are designed to handle a single task. This is due to the need to refine the energy storage system. Also, the use of data and the like is quite costly and not yet very worldly. If the user is in an absolutely ideal position to task the chatbot, user involvement is extremely high.
Why Is AI/ML Chatbot Complex?
However, if the matter is about a more compound task then the chatbot races into problems. For example, if users in the process of purchase seek to confirm a delivery-related detail, they might find the chatbot to fail if it’s designed for customer service rather than sales. The project team needs to invest a lot of time into the project even though you might think that AI and ML chatbots would seldom optimize themselves. Moreover, the case is that chatbots require constant effort from the project team to improve as a summary choosing the right kind of chatbot technology.
Unique Circumstances:
Assessing the budget at your disposal may be the only clear way to make some kind of difference in the beginning. If you are limited in budget and it isn’t too high, you should probably start with a rule-based chatbot. Moreover, we’ve hand-picked a few articles for you, as well as other insightful video content, which you can check from the links below in the description field. Bye bye.
Benefits Of Chatbots:
- Facilitate Seamless Live Communication
- Make Customer Service Available 24/7
- Save Time and Money
- Reduce People-to-People Interactions with Customers
- Eliminate Tedious Time-Consuming Tasks
- Offer a Smoother Customer Journey
- Reduce Stress for Consumers
- Eliminate Interactive Voice Response (IVR) Systems
- Humanise Your Brand
- Make Marketing More Targeted
- Help Grow and start Business
Interesting Reading: